Oracle Siebel CRM

Oracle Siebel CRM

Complete customer relationship management (CRM) solution, Oracle's Siebel CRM helps organizations differentiate their businesses to achieve maximum top-and bottom-line growth. It delivers a combination of transactional, analytical, and engagement features to manage all customer-facing operations. With solutions tailored to more than 20 industries, Siebel CRM delivers:

  • Comprehensive on premise and on demand CRM solutions
  • Tailored industry solutions
  • Role-based customer intelligence and pre-built integration


Main modules of Oracle Siebel CRM are:

  • Sales
  • Marketing
  • Service
  • CallCenter


Oracle Siebel CRM, available in over 20 business versions, is a system which is complex solution for customers from different markets. This application supports e.g. TELCO (for „Siebel CRM for Comms” see here) and pharmaceutical industries as well as financial services.

Siebel CRM assure the possibility of working in numerous languages and time zones. It allows to implement complex rules of data visibility for different users. It provides the integration with Microsoft Office products as well as WebService, Ftp, JMS. Additonally, it delivers the API for many popular programming languages like Java and .NET.

In the following movie you can make yourself familiar with the implementation script of Oracle Siebel CRM and Oracle ATG Web Commerce within social channels (Facebook) in order to extend the range of sales operations, engage final client in many channels, and in the end, stimulate his loyalty and increase sales.

Outbox has a team of 16 Oracle-certified Siebel consultants with project experience from Telecommunications, Media and Financial industries.

We can be proud due to the experienced and certified consultant team, that participated in the­ Oracle Siebel CRM implementations for (in alphabetical order):

  • BZ WBK
  • Iti Neovision
  • Pekao Financial Services
  • Polkomtel
  • Poste Italiane – Poste Mobile (MVNO)
  • T-Mobile
  • Vectra

We care for our consultants to always have the up-to-date information about Siebel CRM. That is why we are appear at Oracle Open World every year. We invite you to read the Siebel developments plans for 2012 (download the file - 20MB). We architect and implement solutions suitable for our Clients.

Our competence in Oracle solutions' implementation are verified by the long-term cooperation with Oracle as well as the partner status:

  • In 2006 we obtained the Oracle partnership and access to Oracle Partner Network.
  • In 2009 we achieved the certified Oracle partner status.
  • In 2010 we achieved the Oracle Gold Partner status.

Our experience in Oracle’s solutions implementations are verified by our references from Oracle USA: